Repair Request

1. Get a Return Authorization (RA) number.

• Complete the repair request form below and Stoeger Industries will email you a Return Authorization (RA) number.
• Or call customer service at (301) 283-6981 (option 2) or (800) 264-4962 (option 2), 8 a.m. to 5 p.m. EST, Monday through Friday. A Return Authorization (RA) number will be given over the phone.
  
   

2. Ensure that the firearm is completely unloaded.

• It is dangerous and illegal to ship a loaded firearm through the mail.
• Visually and physically check both the chamber and the magazine.
• If for any reason the gun cannot be completely unloaded prior to shipping, call Benelli USA at (301) 283-6981 (option 2) or (800) 264-4962 (option 2) for assistance.
  
   

3. Prepare your unloaded gun for shipping.

• Pack your firearm in the original box, if you have it. Put the spacers in place to prevent the bolt from contacting the forend.
• If you do not have the original box, ship the assembled gun in a hard gun case.
• Put a letter in the box describing the problem. Include your name, address, and daytime phone number.
• Write the RA number on the outside of the shipping box.
• Insure the package for the replacement value of the gun.
  
   

4. Ship the unloaded firearm to this address:

Stoeger Industries

Attn: Service Department

901 Eighth Street

Pocomoke, MD 21851

 

5. Return information for serviced firearms:

• Upon completion of service, firearms will be returned to the address provided on the RMA form below.
• An adult signature will be required upon delivery for all firearms.
• When calling Customer Service to receive updates on product being serviced, please have the RA and serial numbers ready.